SHIPPING POLICY
Our priority is to deliver your Denali Outdoors products to you as quickly as we can. For eligible orders within the contiguous United States, Denali Outdoors provides complimentary ground shipping. Please note that we do not ship to U.S. territories beyond the contiguous United States, which include American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico and the U.S. Virgin Islands.
Please allow 1–4 business days for processing and an additional 5–7 business days for your order to arrive based on your location and products ordered. Look for a shipment tracking number via email when your order has been processed.
We currently DO NOT offer an option to ship to a PO Box.
OUTSIDE OF CONTIGUOUS AND EXPEDITED SHIPPING
For questions on expedited and international shipping, please contact support@denalioutdoors.com.
SHIPPING & RATES
We have taken every measure to expedite the processing and shipment of your orders. Please be aware that shipping services and rates are subject to change without prior notice. While you have the option of selecting FedEx Ground shipping, availability may be influenced by the specific product purchased or your local delivery options. It is important to note that we currently do not offer expedited shipping.
Kindly take note that if your Denali Outdoors order weighs 500 lb or more, it may be converted to a palletized 'Less than Truckload' (LTL) delivery instead of a parcel delivery service. In such cases, the LTL carrier will reach out to you to schedule the delivery. During peak shipping seasons, the weight threshold for this conversion may vary based on constraints within the parcel network.
SHIPPING HOLIDAYS
Denali Outdoors and our shipping partners will not be shipping or delivering on the following dates in 2023. Please note shipping estimates will begin the following business day.
- New Year’s Day - January 1, 2023
- Easter Sunday - April 9, 2023
- Memorial Day - May 29, 2023
- Independence Day - July 4, 2023
- Labor Day - September 4, 2023
- Thanksgiving Day - November 23, 2023
- Christmas Day - December 25, 2023
- New Year’s Day - January 1, 2024
RETURN POLICY
We want to be sure you’re as happy with your products as we are. If you’re unsatisfied with your purchase, we offer no cost returns for a refund within 60 days of your purchase, provided it is unused and still in its original packaging. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
To be eligible for a no cost return, the following criteria must be met:
- All returns must be related to a denalioutdoors.com order. Denali Outdoors does not offer returns on items purchased outside of denalioutdoors.com.
- All returns must be processed through our customer service team within 60 days of the original purchase. Once approved, a pre-paid shipping label will be provided.
- Any shipping costs from the original order are non-refundable
- Any additional return shipping costs are non-refundable.
- All merchandise must be unused and returned in its original packaging.
Please allow up to 10 business days for your refund to be processed. Times may increase during peak holiday periods. Refunds will be returned to the original form(s) of payment used for the purchase. If you used multiple forms of payment, your refunds will go back to all payment methods used. Denali Outdoors does not offer store credit or gift cards in exchange for returned products.
For exchanges, please return your item(s) for a full refund and replace an order on Denalioutdoors.com for the correct item.
Denali Outdoors does not price match with dealers or competitors.
Any approved warranty exchanges must be requested separately through our customer service team (support@denalioutdoors.com) and will be provided with a prepaid shipping label for the return of your eligible Denali Outdoors product.
SHIPPING YOUR RETURN
We recommend the following guidelines when shipping your return:
- Pack your item securely to ensure there is no damage to the returned product during transit.
- You may use the original product packaging or your own. Please make sure any reference to old tracking numbers is completely removed.
- Insert any related paperwork inside your box. This can include your original order number.
- Securely attach your return label to the package.
- Ship your return based on the shipping label provided. We recommend retaining a copy of your drop-off receipt for your records.
If you choose to use your own shipper, please include the original order information inside the box. We recommend selecting a service that allows for package tracking and keeping the tracking number for your records. Any additional return shipping costs are non-refundable.
